SHIPPING & RETURNS
Please refer to the chart below for shipping prices & delivery times:
United Arab Emirates: Free Delivery service with Shyft
Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar: 6 USD Free delivery for orders above 150 USD
6 USD = 22 SAR = 1.83 KWD = 2.30 OMR = 2.26 BHD = 22 QAR
Lebanon, Jordan, and Egypt: 8 USD Free delivery for orders above 150 USD
UK, Europe, US, Canada, and Australia: 10 USD Free delivery for orders above 150 USD
Worldwide and Remote areas: 35 USD From 5 to 10 Days delivery service with DHL Express
CUSTOM DUTIES & TAXES
As all orders are shipped directly from the UAE, you may be susceptible to customs fees. Please read more about import duties and taxes here.
- FunkyT will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- The customized and personalized product will take 2 extra days to draw and confirmed with the customers.
- If you do not receive the tracking information within 1-2 business days, please check your spam folder or email us at firstname.lastname@example.org
United Arab Emirates
Return & Exchange Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
O Deer Designs does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer
Please contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Please try to make sure the the size, garment color, etc are correct before ordering. If you need to do, for instance, a size exchange, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to our consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore O Deer Designs reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.